Founder and Lead Facilitator Profile --
Chris DeVany

Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include such organizations as Microsoft, General Motors, USDA, Bank of America, Sprint, Morgan Stanley Dean Witter, Siebel Systems, Boston Scientific, Sun Microsystems, Inc. Magazine, US HealthCare and over 400 other organizations in six countries.

Mr. DeVany has published numerous articles in the fields of management, leadership, sales, team-building, ethics, customer service, diversity and work-life balance, in publications ranging from American Management Association – CEO Corner to Customer Service Management.  His book, “Customer Relationship Management: Mastering Profitable Relationships”, is planned for publishing in the fall of 2005.

He has appeared hundreds of times on radio and television interview programs to discuss sales, customer service, effective workplace communication, management, facilitating change and other topical business issues.  He is a member of the American Management Association, American Society of Training and Development, Institute of Management Consultants and American Society of Association Executives.  Chris is an award-winning Toastmaster’s International Competition speaker.  He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

Chris has distinguished himself professionally by serving Corporate America as manager and instructor of managers and call center, sales, customer service and marketing professionals.  Included among those business leaders are Prudential Insurance, Sprint, US Health Care, Hyatt Corporation and FleetBoston.  He has assisted these organizations in developing policies and procedures, sales, customer service and marketing strategies, organizing inbound and outbound call center programs, training and development of management and new hires, and fostering corporate growth through creative change and innovation initiatives.

Chris received a B.S. in management studies and M.A. in international relations from Boston University.  He has traveled to 14 countries and 45 states in the course of his career.

Corporate Retreats ||  Facilitation Leader  ||  Case Studies ||  Strategic Planning Home