How Can Our Team Achieve 'High Performance'? A conversation with Chris DeVany President of Pinnacle Performance Join us Friday July 9 12pm to 1pm EST by calling us at 1-877-TEAMS-90 or e-mailing cdevany@ppiw.com  Any questions call 1-877-TEAMS-90 (1-877-832-6790)

 

Workshops and Presentations

90 Days to a High Performance Team

Following from his book, “90 Days to a High-Performance Team” published by McGraw Hill, Chris DeVany can facilitate team-building around the key issues listed below and/or address your organization on any of the following topics. Click on each topic/issue to see an outline of the presentation/workshop.

• Managing a team
• Customer service
• Communication
• Facilitating change
• Removing troublemakers
• Managing your boss
• Clashes between two teams
• Managing performance
• Budgeting
• Taking a team from any of three stages to peak performance
• Managing a remote team or teams effectively

 

For more information on having Chris DeVany present at your next meeting,
please call 1-877-TEAMS-90 (1-877-832-6790).

You’ve Just Started Managing a Team … Now What?

• Before You Start: Pre-Planning the Approach
• The First Day: What Do You Say?  What Do You Hear?  How Do You Respond?
• The First Week: What Are The Top 3 Priorities?
• The First Month: Success Against The Top 3; Next Steps
• The First 90 Days: Managing Results, Raising the Bar

Distinctive Customer Service: Using Under-Promising and Over-Delivering to Master Profitable Relationships

• Before:  Products, Service and Relationships:  How Do You Distinguish Yourself, Your Team and Your Organization?
• First Day:  Developing A Cogent Market Analysis for Your Enterprise and Your Customers
• First Week: Approaching Customers and Prospective Customers
• First Month:  Communicating Effectively to Grow the Enterprise
• First 90 Days: Using Referrals and Testimonials to Perfection

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Communication Breakdowns; What to Do and What Not to Do”

• Before: What’s the Problem As I See It?
• First Day: What’s the Problem As They See It?
• First Week: Let’s Relate, Strategize and Implement Solutions Together – RSI In Action
• First Month: Repeating and Building On Success, Dismissing ‘What and Who Doesn’t Work’
• First 90 Days: The 12-Week Team Communication Action Plan – It Works!

Facilitating Change: How to Get the “Ain’t It Awfuls” On Your and Your Team’s Side

• Before: Clarifying and Confirming For Yourself What the Top Anticipated Change Is / Changes Are
• First Day: Communicating Anticipated Changes to Your Team, Gaining Their Input
• First Week: The Team Approach to Addressing Change Priority #1 – Implementing Action Plans
• First Month: Team Results Against Top 3; Weekly Review, Charting Progress, Facilitating Results
• First 90 Days: How’d We Do Against Our Top 3?  Recognizing and Building on Success, Dismissing What and Who Doesn’t Work 

Ridding Yourself Of That ‘One Little Troublemaker’ Legally and Ethically – In 5 Easy Steps

• Before: Who Is The Problem?  What Approaches Have We Tried?  What Worked and What Didn’t?
• First Day: Privately Inviting the ‘Troublemaker’ Into a Collaborative, Problem-Solving Conversation, Using RSI to Solve Performance Problems (Relate, Strategize, Implement), Using Action Plans 
• First Week: Progress Against Action Plan from Troublemaker and Troubled Team
• First Month: Reviewing One Month’s Performance, Clarifying and Confirming Salvagability, Warnings?
• First 90 Days: Still With Us or Gone?  Progress Against Action Plans, Cut or Contributing?

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“The Boss from Hell” – Help Is On the Way!

• Before:  Discussing With Trusted Others, Seeking Advice
• First Day: Approaching the Boss Collaboratively
• First Week: That Important Conversation: Progress or ‘Punt’?
• First Month: What’s Improved and What Hasn’t?
• First 90 Days: Reviewing Working Relationship Progress, Charting Next Steps

 

Your Team is Clashing With Another Team – Getting Everyone on the Same Page

• Before: Writing Down Your “Clash Assessment”
• First Day: Meeting With Your Team to Clarify Current State State and Desired State
• Second Day: Meeting With Other Team’s Manager to Clarify Same
• First Week: Facilitating Two Teams Meeting or Two Managers Meeting to Craft Working Action Plans
• First Month: What’s Improved?  Building On Success…What Hasn’t?  Taking Corrective Action
• First 90 Days: Charting Progress, Reviewing Working Relationships’ Progress Against Plan 

Managing Performance and Performance Reviews – Using Managing ‘Music’ to ‘Soothe the Savage Beast’

• Before: Not Another Performance Review!  Breaking These Down Over a Year’s Time, One Day at a Time
• First Day: Reviewing Performance With Best Performer
• Second Day: Reviewing Performance With Performer
• Third Day: Reviewing Performance With Poor Performer
• First Week: Starting to Implement the Daily, One-On-One Performance Conversation With Each and Every Member of Your Team
• First Month: Met With Everyone at Least Once?  Results?
• First 90 Days: Success-Building, Needs Improving Changes, Progress Report, Next Steps  

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Budgeting – Getting the Help You Need From Others to Save Yourself Time, Energy, Frustration and Money

• Before: I Hate Budgets!  Asking a Financial Manager for Help and Getting It
• First Day: Meeting With Manager-Helper, Presenting Data, Receiving Brutally Honest Feedback, Action Planning
• First Week: Budget Action Planning:  Progress Against Top 1, 2 and/or 3
• First Month: Budgeting Monthly, Progress Reporting
• First 90 Days: Budgeting Quarterly, Verifying Progress 

From Forming to Performing – The Top 10 Ways to Develop a Managing “Rhythm” That Works for You and Your Team

• Before: In Which ‘Stage’ is Our Team? 
• First Day: Meet With Team to Share Assessment, Ask for Solution Input, Action Planning
• First Week: Progress Against Action Plan?:
• First Month: Have We ‘Hit’ Our Top 3 Goals?
• First 90 Days: After 3 Months, What Do We Do to Continue Growing?  Team Member and Team Action Plans

Managing a Remote or “Virtual Team” – How to Manage People Effectively in Multiple Locations

• Before: Planning that All-Important, Face-to-Face Meeting With Your Entire Team 
• First Day: Conducting a Highly-Effective Kick-Off Meeting
• First Week: Getting Each of Your “Location Teams” Up to Speed:
• First Month: How Are We Proceeding Effectively Against Plan?  Checking In
• First 90 Days: How Are We Doing Against Plan?  Engaging Each of Your Teams in Effective Performance Planning

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For more information on having Mr. DeVany present at your next meeting,
please call 1-877-TEAMS-90 (1-877-832-6790).