Persuasion and Influencing
Skills: Cooperation and Collaboration

Who would you like to influence more effectively: Your manager? Co-workers? Employees? Key customers? Suppliers? Whether you need to influence someone to go along with your ideas, to make and keep commitments, to help you complete a task, or to work in a team, your success depends on using your personal power and communication skills. This fast-paced workshop will sharpen your skills for influencing and persuading others. You will learn to create rapport, ask directly, listen effectively, and use proven interpersonal skills to improve your effectiveness with individuals and with groups.

SEMINAR OUTLINE

Day One

INFLUENCE STYLES

Approaches to influence
Identifying your style
Pros & Cons of each style
Skills needed for each

PLAN TO INFLUENCE

What do you need/want?
Defining objectives
Clarifying your values

FIRST PRACTICE

What was difficult?
What would help?
"Real-Life" cases

CREATING RAPPORT

The key skill for rapport
What to notice in others
Matching perceptions

EXPECTATIONS & RESULTS

Self-fulfilling prophecy
Your expectations of self & others

EFFECTIVE LISTENING

How do you listen now?
Risks & roadblocks
Active Listening Skills
Adding Empathy II.

Day Two

GAINING COMMITMENT

Assessing the other(s)
What do I want from them?
How to ask for it
What did I learn?

BUILD ASSERTIVENESS

Win-lose approaches
Win-win approaches
How to recognize each style
Practice exercise· Some Do's & Don'ts
Body Language

INFLUENCE IN GROUPS

Influence and leadership
Task-related behaviors
Relationship behaviors
Behaviors that help in both areas
Counterproductive actions to avoid

GROUP EXERCISE

What did you do well?
Where can you improve?

WIN-WIN INFLUENCE

Guidelines & reminders
Follow-up report

Chris DeVany Helps Managers Build Teams

Persuasion and Influencing Skills: Cooperation and Collaboration