Managing and Supervising Effectively
Series: Essential Supervisory Skills
Course: Leadership Skills for Supervisors
Develop your own leadership game plan—become a take-charge supervisor!
Being an effective leader involves much more than just getting things done. Today, a much higher level of supervisory skill is required. This seminar will explore how supervisors can maintain technical expertise while demonstrating the right type of leadership. It will give you the personal, interpersonal and group skills to be influential in one-on-one situations, facilitate group performance and become an overall effective leader.
Who Should Attend
Supervisors who attend this seminar will develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.
How Participants Will Benefit
- Develop interpersonal skills that help you communicate, listen and handle conflicts
- Become more effective at influencing others
- Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
- Learn how to work with groups and teams to solve problems and accomplish projects
- Hold performance discussions that result in changed behavior and enhanced productivity
- Analyze your own style of behavior and recognize your strengths/weaknesses
What We Will Cover
- How to empower yourself and your staff
- What leadership is from the supervisor’s point of view
- How to build credibility and trust
- Analyze effective listening processes and skills
- Learn participative leader skills and techniques
- The three steps of the continuous performance appraisal process
- Coaching, mentoring and how to give constructive feedback
- Decision-making tools for effective leadership
- How to apply problem solving techniques to solve actual problems
Leadership Skills for Supervisors
Learning Objectives
- Develop Interpersonal Skills That Help You Communicate, Listen, and Handle Conflicts
- Become More Effective at Influencing Others
- Accomplish Goals and Control Outcomes When Dealing with Staff, Peers, Management, and Other Departments
- Learn How to Work with Groups and Teams to Solve Problems and Accomplish Projects
- Hold Performance Discussions That Result in Changed Behavior and Enhanced Productivity
- Analyze Your Own Styles of Behavior and Recognize Your Strengths/Weaknesses
Introduction
- Identify What Is Different in Supervision/Management Today
- Identify the Opportunities for Supervisors/Managers Today
- Describe Personal Objectives for This Course
- Define What Leadership Is from a Supervisor’s Point of View
- Rank Leadership Characteristics
Leadership
- Identify the Difference between Managers and Leaders
- Observe Leaders in Action
- Examine Your Own Leadership Capability
- Identify How Leaders Build Credibility and Trust
- Identify the Leadership Skills That Will Be Needed in the Next Five Years
- Explore the Forces Encouraging Leadership and the Constraints Working against Leadership for Supervisors
- Develop Your Leadership Skills Development Plan
Interpersonal Skills
- Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
- Analyze Effective Listening Processes and Skills
- Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
- Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Your Effect on Others
Coaching and Mentoring
- Take the "Insight Inventory: Understanding Yourself and Others."®
- List the Elements of Effective Feedback
- Write Statements about Actual Employee or Team Member Situations Experienced on the Job
- Describe the Coaching Discussion and Its Format
- Practice Coaching and Mentoring in Role Plays with an Actual Employee or Team Member Situations
Decision-Making Tools for Leading
- Discuss Three Methods of Brainstorming and Describe the Advantages of Each
- Discuss the Effects of Organizations on Creativity
- List the Steps in Problem Solving
- Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job
Learning to Lead Groups and Teams
- Learn the Differences between Teams Versus Work Groups
- Get Insight on Your Own Team Building and Personal Effectiveness
- Practice Group Skills in Exercises That Develop Teamwork
- Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
- Discover What Needs to Happen before Groups Become Teams
- Conduct Group Observations Following a Format and Give Feedback to Participant
August 21-22, 2008, Vancouver, BC |
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Registration Fee: $550 |
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